Terms and Conditions

Terms and Conditions


You and the hotel agree on the terms of the room rental. The name of the company operating the hotel (below referred to as "Julia’s Hotel" or "the hotel") and with which you enter into an agreement with is shown on the booking confirmation. Unless any special agreements have been made, the following rules apply. Separate rules apply for conferences and group bookings.

Booking and confirmation

A booking is binding once it has been confirmed and you have received a booking reference. This may be given verbally, in writing or through the booking system. When making a booking, you are required to state your name, address, arrival and departure time and method of payment. Different rules apply for different rates, see detailed rate information in each room type. To book a room at Julia’s Hotel, you must be at least 18 years. You who book the room for a minor are liable regardless of whether you stay with the minor in the room or not. For security reason we only allow our staff members and checked-in guests in our hotel rooms and other reserved premises.

Arrival and departure

Times for arrival and departure vary depending on the booking and rate at which you made your booking. Read our detailed rate description with information carefully for your particular booking here.

Cancellation and no arrival

Cancellation rules vary depending on the rate at which you made your booking, please read the rate information carefully in every room. Unless otherwise agreed at the time of booking or the rate you have chosen has different rules, cancellations can be made up until 6 pm local time of the hotel on the day of arrival. If you fail to arrive without cancelling in advance or if you cancel after 6 pm, you will be charged for one night. If the hotel has incurred costs specifically related to your booking, you must also reimburse these.

Early departure and open-ended stays

If you have booked for a particular time period but depart earlier, it may result in price adjustments. Contact the hotel to notify your departure. If you stay at the hotel for an open-ended period and extend your stay by one night at a time, you should notify the hotel of your departure by 6 pm the day before. Otherwise, you will be charged for an extra night. If the hotel can no longer keep the room available for you, you are entitled to be informed of this fact by 6 pm the day before departure is required.

The hotel's obligations and your own requirements

If the hotel cannot give you a room as agreed, you are entitled, at no extra cost, to an equivalent or better room in the hotel or at a hotel of an equivalent standard. Specify your requirements at the time of booking to be sure that the hotel is properly prepared. The majority of rooms at all our hotels are non-smoking. If you want to smoke in your hotel room, please ask for a room for a smoker at the time of booking. If a guest breaches the smoking ban, the hotel is entitled to charge the guest for ensuing costs. If you wish to bring a pet with you, please make this clear at the time of booking.


Payment in advance is required for certain room rates. The amount paid will be deducted from the final bill. If you cancel the room after the cancellation deadline, the hotel is entitled to retain the booking fee/advance payment. In general, the hotel bill must be paid on receipt, usually on arrival at the hotel. All our hotels accept the most common credit/debit cards. However, the hotel is not obliged to accept credit/debit cards, cheques, vouchers or foreign currency unless the hotel has volunteered to do so.

Tourism taxes

The City of Cusco charges a tourism contribution per non-local guest and day of stay. This fee is to be paid in addition to the booked service and on site at the hotel. Work-related stays or guests exempted under the tourism contribution statutes of the City of Cusco (in particular students taking part in school trips) are excluded. The guest is required to provide the requisite proof. In hotels in Cusco, the total price applies irrespective of whether an overnight tax or cultural and tourist tax is levied.

Storage of valuables and luggage and valuables in the room or in the luggage storage

Your valuables can usually be stored in the hotel’s safety deposit boxes. The hotel can store your luggage in a locked luggage storage. Do not leave valuables or luggage unattended in the lobby upon checking in or checking out, at breakfast or when you are waiting for a taxi. Due to security reasons, the hotel is not obliged to store property of high value or property that could endanger the safety for hotel staff or guests. The hotel has no strict responsibility for property that you keep in your hotel room or in the luggage storage.

Your own safety

Always note where the emergency exits, alarm buttons and fire extinguishers are located. Check the information on the back of your hotel room door.

Processing of personal data

Julia’s Hotel processes personal data regarding people who use our services and products. Julia’s Hotel controllers of personal data related to your booking. In this section, references to “Julia’s Hotel” as well as the hotel.

The personal data you provide is used by Julia’s Hotel to maintain, administer, monitor and receive payment for the services you have reserved. The foregoing also includes communications which remind or inform you regarding your reservation or offers and information connected to your reservation before, during and after your stay. In addition, your personal data may be processed for the purposes set forth in our Privacy Policy.

When you make a reservation on behalf of another person, you are responsible for ensuring that you have necessary consents from them that allow Julia’s Hotel to process their personal data in accordance with the terms and conditions set forth herein.

For more information regarding Julia’s Hotel's processing of personal data and how you can contact Julia’s Hotel in connection with the processing of your personal data, please read our Privacy Policy.

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